Workshop: Delight and Retain: Customer Service That Builds Loyalty (CATALYST)
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Doors will open at 9:30 am. Come early to enjoy networking! Workshop begins at 10:00 am.
Every business depends on how customers feel about their experience. The challenge is knowing how to gather feedback, respond to it, and turn it into actions that strengthen trust.
This workshop gives small business owners a straightforward system for capturing customer insights and using them to improve products, services, and relationships. You will learn how to build simple loyalty programs, manage reviews with confidence, and close the loop so customers see their voices matter.
Key Takeaways
Every business depends on how customers feel about their experience. The challenge is knowing how to gather feedback, respond to it, and turn it into actions that strengthen trust.
This workshop gives small business owners a straightforward system for capturing customer insights and using them to improve products, services, and relationships. You will learn how to build simple loyalty programs, manage reviews with confidence, and close the loop so customers see their voices matter.
Key Takeaways
- How to collect feedback that reveals what customers care about most
- How to respond to reviews and comments in ways that build trust
- How to design a loyalty program that fits your business
- How to identify trends in feedback and act on them with focus
- How to leverage AI to deliver a more personal customer experience
- How to create a clear plan to improve experience and retention
You will leave with practical tools and a personalized action plan to help you delight your customers and keep them coming back.
Stuart Preston helps local businesses grow with practical solutions in digital marketing, AI, and Telecommunications. He aligns his expertise with each client’s mission to create sustainable results. As a stand-up comedian and podcast host, Stuart brings humor and relatability to his work. He also speaks and writes on mental health, sharing his own story to encourage empathy, trust, and collaboration at work. He helps companies that do good, do even good-er.
This workshop is made possible, in part, by these Foundation Donors:
When you attend this event, you enter an area where photography, audio, and video recording may occur. By attending, you consent to such recording media and its release, publication, exhibition, or reproduction, including but not limited to marketing, promotional purposes, publication, distribution, and public display, without further authorization or compensation.
Event Sponsors
Workshop: Delight and Retain: Custome...
Date and Time
Tuesday Feb 17, 2026
10:00 AM - 11:30 AM MST
Location
The CATALYST
119 N. Gilbert Road, Ste. 102
Gilbert, AZ 85234
Fees/Admission
FREE Workshop
Advance Registration Required
Contact Information
Nicole Charmoli
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