Membership Engagement & Retention Specialist
About the Gilbert Chamber of Commerce
The Gilbert Chamber of Commerce is the leading voice for business in Gilbert, serving as a catalyst for economic growth, leadership development, workforce advancement, and community engagement.
For nearly 50 years, the Chamber has connected businesses, developed community leaders, advocated for a strong business climate, and created opportunities for organizations to grow and thrive. Through the Gilbert Chamber Foundation, we also invest in education, leadership development, workforce readiness, and community impact initiatives that strengthen Gilbert for future generations.
If you are passionate about building relationships, connecting people to opportunities, and helping businesses succeed, we invite you to join our team.
Position Overview
The Membership Engagement & Retention Specialist plays a vital role in helping local businesses thrive by connecting them to the people, programs, and opportunities that drive success. As a key member of the Chamber's Business Development team, this individual serves as a trusted resource and relationship-builder, ensuring members maximize the value of their Chamber investment and remain actively engaged in the business community.
Serving as the primary relationship manager for Entrepreneur, Business, and Champion-level members, this position works closely with business owners, executives, community leaders, and volunteers to strengthen connections, foster engagement, and support long-term member success. The Specialist collaborates with the Business Development Director to advance membership growth, retention initiatives, networking programs, sponsorship opportunities, and strategic engagement efforts.
This is an exciting opportunity for someone who enjoys meeting new people, building meaningful relationships, and making a visible impact in the community. No two days are the same—you may be welcoming a new member, facilitating business connections, attending a networking event, supporting a community initiative, or helping a local business discover new opportunities for growth and success.
Compensation
Target Earnings: $45,000–$55,000 annually
(Base salary plus performance-based incentive compensation)
Compensation includes:
- Competitive base salary
- Monthly incentive opportunities tied to membership retention, engagement, and organizational goals
- Mileage reimbursement for approved business travel
Reports To: Business Development Director
Work Location: Gilbert, AZ (In-office and community-based; remote work is not available for this position.)
Benefits & Perks
Paid Time Off & Holidays
- Eleven paid holidays annually
- Paid Time Off (PTO) program beginning after 90 days of employment
- Ability to carry over a portion of unused PTO annually
- Medical insurance contribution for eligible employees
- Dental insurance with Chamber-paid employer contribution
- Employer-paid Short-Term Disability and Long-Term Disability coverage
- Employer-paid Life Insurance policy
- 401(k) Retirement Savings Plan with Chamber matching contributions of up to 3% after 120 days of employment
- Mileage reimbursement for approved business travel
- Professional development and networking opportunities
- Collaborative and supportive team culture
- Opportunity to build meaningful relationships with business and community leaders
- Strengthen member relationships and drive membership retention and engagement.
- Connect members to Chamber and Foundation programs, events, resources, and business opportunities.
- Coordinate Chamber Champions, Referral Teams, and Accelerator program activities.
- Support membership outreach, sponsorship efforts, and business development initiatives.
- Track engagement metrics and maintain accurate member records.
- Represent the Chamber at events and serve as a community ambassador.
This role is ideal for someone who:
- Enjoys building genuine relationships and helping others succeed.
- Loves networking and connecting people to opportunities.
- Is energized by working with business owners and community leaders.
- Takes initiative and follows through on commitments.
- Is organized and able to manage multiple priorities.
- Wants to make a meaningful impact in the local business community.
- Minimum of two years of experience in account management, membership services, business development support, nonprofit administration, banking, or a related field.
- Strong interpersonal, communication, and organizational skills.
- Ability to work independently while collaborating effectively with a team.
- Proficiency with Microsoft Office and CRM/database systems.
- Reliable transportation and willingness to attend occasional early morning, evening, and community events.
- Chambers of commerce, associations, nonprofit organizations, or membership-based organizations.
- Customer success, relationship management, account management, or member engagement.
- Volunteer engagement or program coordination.
- Networking, event participation, and community outreach.
- Familiarity with ChamberMaster.
Successful candidates will:
- Build strong relationships with members.
- Increase member engagement and retention to meet the goals set forth in the annual business plan.
- Support healthy, active Referral Teams and Chamber Champions.
- Maintain accurate member records and engagement data.
- Deliver exceptional service and value to members.
Gilbert is one of Arizona's fastest-growing municipalities, and the Chamber is at the center of that growth. In this role, you'll build direct relationships with business owners, executives, elected officials, and emerging community leaders. You will be a leader in a mission-driven team environment, and provided the opportunity to have a visible, meaningful impact on one of the most dynamic business communities in the Southwest.
