Overview
Step into the pivotal role of the Director of First Impressions, where your energy and professionalism set the tone for our organization’s welcoming environment. As the initial point of contact, you will embody our commitment to exceptional customer service by creating a positive, organized, and efficient front office experience. Your enthusiasm and organizational prowess will ensure every visitor, client, and team member feels valued from the moment they walk through the door. This paid position offers an exciting opportunity to lead with warmth, manage administrative operations seamlessly, and make a lasting first impression that reflects our company’s vibrant culture.

Responsibilities

• Greet visitors with a friendly, professional demeanor, ensuring they feel welcomed and attended to promptly.
• Manage multi-line phone systems efficiently, directing calls accurately and courteously while maintaining excellent phone etiquette.
• Oversee front desk operations including scheduling appointments, handling inquiries, and providing exceptional customer support.
• Maintain a clean, organized reception area through effective filing, data entry, and office management practices.
• Support administrative tasks such as calendar management, proofreading documents, and preparing notices such as 5-day non-payment notices, tenant registrations, etc.
• Utilize computer skills across Microsoft Office Suite and Google Workspace to prepare correspondence, reports, and presentations.
• Coordinate office supplies inventory, manage filing systems, and assist with clerical duties to ensure smooth daily operations.
• Provide personal assistant support when needed by managing schedules, organizing meetings, and handling confidential information discreetly.

Experience

• Proven experience working at a front desk or reception area within an office environment with strong clerical skills.
• Demonstrated ability to operate multi-line phone systems efficiently while maintaining excellent customer service standards.
• Bilingual proficiency is highly desirable to effectively communicate with diverse clients and visitors.
• Prior office management or administrative experience involving calendar management, data entry, filing, and proofreading.
• Familiarity with computer literacy including Microsoft Office (Word, Excel, PowerPoint), Google Workspace (Gmail, Calendar), QuickBooks for bookkeeping, and general office software.
• Strong organizational skills with the ability to prioritize tasks effectively in a fast-paced setting.
• Experience in customer support roles emphasizing phone etiquette and professional communication skills.
• Personal assistant experience or office experience that demonstrates reliability in managing multiple responsibilities efficiently. Join us as our first face to the world—bring your enthusiasm for organization and exceptional service to create memorable first impressions every day!
• Knowledge or experience in the area of real estate and/or property management a PLUS!

Pay: $38,480.00 - $42,640.00 per year

Benefits:

• Paid time off

Experience:

• Customer service: 2 years (Required)

Language:

• Spanish (Preferred)

License/Certification:

• Arizona Real Estate License (Preferred)

Work Location: In person