The holidays can be stressful for both small business owners and customers alike. In this highly interactive session, you’ll learn how to handle challenging, demanding and difficult customers with an in-depth look at why some of these unpleasant interactions aren’t so bad after all and how to come to a resolution. Join us as we welcome back Madeleine MacRae, business coach, speaker and small business expert, to find out how to learn how to defuse any angry customer and make them a raving fan!

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